CLEANING SERVICES

ABOUT US

Hlanganane Cleaning Services is a dynamic company that offers specialised contract cleaning services to a range of customers. We have a unique approach that combines waste and environmental management with traditional maintenance cleaning. Hlanganane was established in 2008 and has operations throughout South Africa with a wide network of outlets in Gauteng. Our people form the heart of our company and we firmly believe in enabling career development through training programmes, skills transfer opportunities and job security.

OUR MISSION

At Hlanganane we are committed to providing the highest quality of specialised cleaning by exceeding the expectations of our clients. It is our wish to create and maintain prosperous and enjoyable environments where performance can thrive. We place value on the human aspect of our brand and we base our success on our ability to see our clients, not as numbers, prospects or jobs; but as people.

Best Practice: We’re happy to be judged on our performance so we can maintain the highest level of accreditation certification. Our goal is to lead by example and maintain the best practices and highest standards in the market.

Support: We believe real-time reporting is a fundamental requirement when it comes to servicing our client’s needs. Because of this, it’s important to ensure we are aware of real-time site activity.

All site audits and communications are run through our system and uploaded into the database to allow both cleaning operatives, clients and Hlanganane support staff to review and monitor the quality and safety experienced on-site in real-time.

Operational Excellence: We understand the challenges to maintain consistent quality in dynamic environments. This is why we have developed an operations excellence model to ensure, be it a cleaning service person or a customer service manager, our people understand their roles and responsibilities across a multi-layered service structure to mitigate risk, ensure quality and provide peace of mind at all times.

Empowerment: At Hlanganane, we consider it our responsibility to provide support and valuable contributions to the quality of peoples’ lives beyond the scope of our operations. The role that a clean, safe and hygienic environment plays in making people happy cannot be underestimated.

Protect: Hlanganane’s policy promotes a zero harm and injury-free work environment. This policy is applied at the contract level through trained cleaning operatives. Our belief is that your employees, clients, students and other visitors all deserve a clean and safe environment to operate within.

OUR VISION

We believe everyone has the right to live and work in a clean, safe, enjoyable environment. We believe it’s important to look after people.

OUR VALUES

Respect: Hlanganane is an inclusive organisation where people are welcomed and respected on their merits.

Responsibility: We strive to act with integrity towards our staff, our customers, the community and the environment.

Caring: a duty of care for our staff, customers and the environment.

Excellence: At Hlanganane, we seek to provide the best quality experience with regards to our cleaning and our customer service.

Integrity: We hold ourselves to the highest standards of accountability. At Hlanganane, we strive to act with honesty, openness and to be the embodiment of the words we speak.

OUR OBJECTIVES

The fundamental objectives to our business when delivering world-class cleaning and customer service, are as follows:

• Providing our customers with professional and friendly service.
• Exceeding the expectations of management, staff and client’s guests at their office, building or facility.